Terms & Conditions

1. About the business

Plug & Play Lounge is operated by Trupal Patel, sole proprietor trading as PLUG AND PLAY LOUNGE. We provide in-person PS5 and Meta Quest 3 gaming services at our lounge in Anand, Gujarat. Our address and support details are provided below.

These terms apply to use of our website and services. Read them together with our Privacy Policy, Cancellation & Refund Policy and the details shown for your booking or gaming event before you pay. Website registration does not provide remote access to gaming equipment; gaming sessions and events take place at the published physical venue.

2. Accounts and eligibility

Provide accurate account and booking information, keep your login details private and contact us if you suspect unauthorised access. Use your own customer account. Game age ratings, equipment safety requirements and any published event eligibility rules apply. A parent or guardian should contact us before arranging participation for a minor.

3. Bookings and lounge sessions

Station availability, session duration, player count and the price displayed or agreed at booking determine your reservation. Review the selected PS5 or VR station, date and India Standard Time (Asia/Kolkata) before submitting. A saved booking and payment receipt are separate records: a booking does not mean that an online payment has been collected. Check your account and contact the lounge if any details are incorrect. Walk-ins are subject to availability.

Additional time, extra players or other services may incur charges at the rates disclosed before those additions. Please ask staff before extending a session. A late arrival does not automatically extend the reserved end time.

4. Prices and payments

Prices are displayed in Indian rupees (INR). Review the total and any disclosed charges before paying. Use only payment methods currently offered for that service. A payment option labelled Coming Soon is not available for checkout.

For manual payments, entering a UPI reference or sharing payment details does not itself verify receipt. Paid event entries are confirmed only when the payment and entry requirements have been met. Check the status in your account or contact the lounge. Payment success, bank settlement, refund approval and refund transfer are different statuses.

5. Gaming event registration

Plug & Play Lounge organises physical gaming events, including tournaments. Players compete according to the published format, rules and gameplay results. Each event states its game, platform, date, venue, participation price, eligibility, format, rules and any prizes. Review and accept the event rules before registering. Registration is subject to capacity and, for team events, completion of the required verified roster.

An application, waitlist position or unpaid reservation is not a confirmed place. Payment or place-offer deadlines are shown with your entry. Arrive within the published check-in window. Planned match times may change; check the event updates and your customer portal.

Fair play and staff instructions apply. Disputes, no-shows and disqualifications are handled under the event rules. Only published and approved results are final. No unannounced event, collaboration or prize is guaranteed.

6. Cancellations and refunds

Our Cancellation & Refund Policy sets out the 24-hour gaming/VR booking and 48-hour gaming event cancellation windows, late cancellations, service interruptions and approved refund timelines. Read that policy before paying. Contact support to request a refund; submission alone does not mean a refund has been approved or transferred. Cancelling a booking in your account or submitting an event cancellation request does not automatically transfer money.

Terms already agreed for an existing booking or registration continue to apply to it. New policy versions do not retrospectively reduce those rights. Applicable statutory consumer rights remain unaffected.

7. Safe and fair use

Treat staff, other players and equipment with respect. Follow safety instructions and do not cheat, harass others, misuse accounts or attempt unauthorised access to the website. Staff may stop unsafe or disruptive activity. Any cancellation or refund consequence will be assessed under the applicable policy and law.

Website content and brand assets belong to their respective owners. Game names and third-party marks identify available services and do not imply an endorsement or partnership unless expressly announced.

8. Event rules, results and prizes

Registration buys participation in the specified event, not a guaranteed prize. Where an event offers prizes, read the published prize type, description, value where specified, funding source, eligibility and distribution rules. A prize is funded independently of participation prices only when the organiser expressly publishes that arrangement as a fact.

Prizes follow the event’s approved results and distribution rules. No prize is promised where none is published. Contact the organiser if prize delivery is delayed or disputed. A published result or prize record does not by itself prove that a cash payment, item or playtime reward has been delivered.

Event rules and cancellation terms have a version recorded with your acceptance. Material changes are shown to affected entrants. Disputes and corrections are reviewed by authorised operators; match progression uses approved results. Contact the organiser promptly with the match and registration details when raising a concern.

9. Loyalty points and playtime rewards

Qualifying gaming sessions: Loyalty points are awarded to your account when a completed gaming-session bill is settled. Unpaid credit bills, booking alone and canteen-only purchases do not earn points.

PS5 points: PS5 playtime rounds up to 30-minute blocks, with a 60-minute minimum. You earn 1 base point per whole billed hour: 60 or 90 minutes earns 1 point; 120 minutes earns 2.

VR points: A settled VR session earns 2 base points, regardless of its duration.

Session bonuses: Tuesday and Wednesday sessions earn an extra base award. Every fifth qualifying session also earns an extra base award. If both apply, the total is 3× base points. Day bonuses follow the recorded lounge business date, which changes at 6 am IST.

Referral bonus: Use a friend’s referral code when creating your account. Both accounts receive 3 bonus loyalty points after the new customer’s first qualifying gaming-session bill is paid, not at signup.

Legend milestone: Reaching 50 qualifying gaming sessions unlocks the Legend badge and a one-time bonus of 5 loyalty points. Loyalty tiers are activity milestones, not paid membership plans.

Redeeming playtime: Redeem 10 points for a one-hour gaming reward, or 18 points for two hours. Show your claimed reward to staff, who apply it as a gaming-session discount. One claimed reward can be pending at a time; a reward does not reserve a station.

Point expiry: Your points balance expires 90 days after your latest qualifying points award, including a referral award. Earning qualifying points resets that date; signing in, booking or redeeming points does not extend it. Your account shows the remaining time.

Use of loyalty points: Loyalty points are not money and cannot be withdrawn as cash or transferred between customer accounts. Event registration fees and event prizes are separate: the current website does not accept loyalty points for event fees or automatically award event prizes as loyalty points.

10. Customer balances

Your account may show a bill balance or a payment adjustment recorded by lounge staff. Those financial records are separate from loyalty points and event prizes. The website does not currently provide an online wallet top-up or customer-to-customer money transfer service. Ask staff about a balance you do not recognise.

11. Equipment, VR and session rules

Follow staff guidance for controllers, consoles and VR equipment. Tell staff promptly about an equipment problem; do not attempt repairs or change device accounts or settings without permission. Use only the number of players and session duration agreed for your booking.

Follow game age ratings and equipment safety instructions. Stop a VR session and tell staff if you experience discomfort. Ask staff about suitability before booking where you need assistance or have a relevant accessibility requirement. Availability of a particular game can change; confirm essential requirements before your visit.

12. Website access and intellectual property

Use the website for lawful enquiries, your own account and genuine bookings or registrations. Do not interfere with another customer’s account, submit false payment details, automate abusive requests or bypass access controls. Access may be restricted where necessary to address misuse, with any existing service or refund rights assessed separately.

Our branding, website content and software, and third-party game artwork and marks, remain the property of their respective owners. Permission to use a gaming service does not grant a right to reproduce or commercially use those materials.

13. Service problems and responsibility

Tell us promptly when a service, booking or payment does not work as described so we can investigate and offer the applicable remedy. Planned match times may change, and website or third-party connectivity can be interrupted. We do not promise uninterrupted access or any competitive outcome.

Each party remains responsible for its conduct under applicable law. These terms do not exclude liability that cannot legally be excluded, or remove a consumer’s right to a refund, compensation or other remedy where applicable. Keep receipts and confirmations to help us resolve concerns.

14. Privacy and service communications

Our Privacy Policy explains account, gaming, payment, loyalty and event records, cookies and service providers. Account security and operational messages may be needed to provide a requested service. Always check your account for current booking and event status; receipt of a WhatsApp or other notification is not guaranteed.

15. Changes, complaints and applicable law

We may update these pages as our services change. Review the displayed policy version when making a new booking or registration. Changes do not retrospectively reduce rights already agreed for an existing purchase.

These terms are governed by applicable Indian law. Unresolved disputes may be taken to the courts or consumer authorities with jurisdiction under that law. Nothing here requires you to give up a statutory complaint or consumer remedy.

For questions or complaints, contact plugandplaylounge23@gmail.com or +91 88663 12761. We will review the relevant booking, payment or event records with you.