Privacy Policy

1. Who handles your information

PLUG AND PLAY LOUNGE, operated by sole proprietor Trupal Patel, is responsible for the customer information handled through this website and our lounge services. Contact us using the details below for privacy questions.

2. Information we handle

Account information includes your name, phone number, protected login credentials and account security records. Service records include bookings, gaming sessions, bills, payments and refunds, outstanding balances, loyalty points and reward redemptions.

Tournament records can include your chosen alias, team membership, rules acceptance, registration and payment status, payment references, check-in, match schedules, scores and support or dispute records. We also retain information you send when contacting us, such as an email address and the contents of your enquiry.

If you enable passkey sign-in, we store credential identifiers, public keys and related device information. Fingerprint and face verification are handled by your device; our passkey feature does not receive your fingerprint or face scan.

3. Why we use information

We use information to authenticate customers, reserve stations, provide gaming services, manage tournaments, record payments and rewards, communicate service updates, resolve enquiries and protect against fraud or account misuse. Financial and operational records also support our applicable record-keeping obligations.

The website uses Vercel Analytics and Speed Insights for website usage and performance measurement. Technical information can include pages visited, browser or device details and performance measurements. Service providers may also process connection and security logs.

4. Browser storage and optional features

Our site uses authentication cookies and browser local/session storage for sign-in state, preferences and web-app prompts. A service worker caches website assets for the installed web app. Clearing or blocking this storage may sign you out or affect account features. Installing the web app does not change this policy.

Optional device features depend on permission. For example, an authorised operator can use a camera to read an event check-in QR code. Passkey verification takes place through your device. Service-worker caching does not mean that account or payment actions are processed while offline.

You can browse public event information without signing in. Account-based services require information necessary to identify you and fulfil the service.

5. Who can see information

Authorised lounge staff and administrators access customer information needed for their duties. Hosting, database, analytics, messaging and, when enabled, payment providers process information needed to supply those services. Their processing locations can vary; we do not promise that all information is stored only in India.

Published tournament pages may show player aliases, team display names, fixtures, standings and approved results. They do not display customer phone numbers, payment references or internal operational notes. Take care not to put private information in a public alias.

The public loyalty ranking can show your first name and the initial of the next part of your name, or a single-word name in full, with your tier and current points balance. It is a loyalty activity ranking, separate from event standings. Contact us about an inappropriate public display name or a concern about your public listing.

If online payments are enabled, the payment provider handles payment instrument details through its checkout. Do not send us your card PIN, CVV, UPI PIN or banking password. We may disclose relevant records when required by law or to address fraud, disputes or safety concerns.

Links to services such as WhatsApp, Instagram and Google Maps are subject to those services’ own privacy practices when you use them. Game trailers can load YouTube content when opened; externally hosted game artwork may also involve the image provider. Those services may receive technical connection information when their content loads.

6. Communications and choices

We use your contact details for account verification, booking and payment communications, support and event operations. The lounge’s WhatsApp integration uses the number on your customer account for operational notices when the service is connected. Delivery can fail or be delayed; check your account for the current status. Five-minute event reminders can be turned off in My Events; promotional messages remain separate.

Contact us to request that promotional messages stop. Necessary service and security communications may still be needed to provide services you request.

7. Security, retention and your requests

We use account access controls and security measures to protect information. No website or internet connection can be guaranteed completely secure. Keep your login details private and report suspected misuse promptly.

We keep information for as long as needed to provide services, maintain financial records, resolve disputes, prevent misuse and meet applicable legal requirements. Deletion may be subject to those requirements and existing claims or unpaid obligations; records are not necessarily erased immediately.

You can request access, correction, account deletion or withdrawal of consent by contacting plugandplaylounge23@gmail.com. We may need to verify that the account belongs to you. If you withdraw information necessary to provide a service, we will explain how that affects the service.

8. Children and policy updates

Parents or guardians should contact us about a minor’s account, participation or personal information. Game age ratings and event eligibility requirements apply.

We may update this policy when our services or information practices change and provide notice where required. Contact the proprietor through the support details below to raise a privacy concern or complaint.